Can you find these words relating to Customer Service Week 2005?

Name: ______________________   Date: ____________

Use the clues to fill in the crossword.

Across

  1. 1. The state of being ___ (7)
  2. 3. A particular instance of selling (plural) (5)
  3. 4. An organized body of related information (8)
  4. 5. Work done by one person or group that benefits another (7)
  5. 9. A characteristic property that defines the apparent individual nature of something (7)
  6. 10. A connection allowing access between persons or places (13)
  7. 11. Electronic equipment that converts sound into electrical signals that can be transmitted over (9)
  8. 12. Worldwide network connecting computers (8)

Down

  1. 2. Someone who pays for goods or services (8)
  2. 4. A system of rules of conduct or method of practice (10)
  3. 6. Machine that stores information and runs programs (8)
  4. 7. Good-natured tolerance of delay or incompetence (8)
  5. 8. Return to an original state (8)